Shipping policy

PAYMENT METHODS:

You can choose to pay by credit card, Google Pay, Apple Pay, advance payment, or PayPal.

DELIVERY TERMS:

All our items are shipped directly from our factory in 76-251 Sycewice, Poland to you!

We deliver with DHL, GLS, or worldwide with EMS / Poczta Polska or the respective national postal service. You will receive a tracking number from us so that tracking is possible.

The specified shipping duration here refers only to the pure shipping duration of the respective shipping company. On the product page, you will find the delivery times, including any production & embroidery of the product. For shipping outside DE / Poland, a longer delivery time may have to be planned. It is specified here (🚙+ x days).

SHIPPING COSTS:

GERMANY

DHL Shipping duration to Germany approx. 2 working days 6.90 EUR

GLS Shipping duration to Germany approx. 2-3 working days 6.90 EUR

Free shipping from 200 EUR order value

POLAND
DHL or GLS 3.50 EUR

Free shipping from 200 EUR order value

OTHER EU COUNTRIES
DHL / GLS 9.90 EUR Shipping duration 2-5 days (possibly 🚙+2 days)
Free shipping from 400 EUR order value

 

SWITZERLAND
SWISS POST via POCZTA POLSKA 25 EUR Shipping duration 7-9 working days (🚙+ 5-7 days)
PRIORITY SWISS POST via POCZTA POLSKA 30 EUR Shipping duration 5-7 working days (🚙+ 3-5 days)
EMS Express 40 EUR Shipping duration 4 working days (🚙+ 1-2 days)

 

UK
ROYAL MAIL via POCZTA POLSKA 25 EUR Shipping duration 7-9 working days (🚙+ 5-7 days)
EMS Express 40 EUR Shipping duration 4 working days (🚙+ 1-2 days)


HONG KONG | USA
POCZTA POLSKA 35 EUR Shipping duration + 21 working days (🚙 +20 days)
EMS Express 45 EUR Shipping duration 5-7 working days (🚙+ 3-5 days)

 

For other countries, please inquire at shop@carlitos-handmade.de.

SPECIAL NOTES FOR SHIPPING ABROAD:
For deliveries abroad, duties, taxes, and fees may apply, which are not included in the total price displayed.

EXPRESS PRODUCTION FOR DESIGN YOUR OWN PRODUCTS

All Design your own DYO products are made only after the order is received. We offer you the option to have them made in a FAST LANE. This means that after receiving your order, it will be given priority over all other orders and will be cut, sewn, embroidered, and shipped immediately. The delivery time is then only 4-5 working days instead of the usual 18 working days.

This service can be booked at corresponding prices directly in the configurator of the product. Please note that this service is not available during high order volumes (e.g., before Christmas).

For us to meet the express production deadline, the following must be fulfilled:

  • Correct shipping address
  • Telephone number for inquiries
  • For embroideries with your logo, it must be available in sufficient quality
  • If you have purchased other products with longer delivery times, we reserve the right to ship them separately. Your EXPRESS product(s) will then be shipped earlier.
  • For shipping outside Germany and Poland, please note that a longer shipping duration may apply. See above (🚙+ x days).

If there is a delay in production or by the shipping service provider, we will refund you the amount for the express production.