Refund policy

Cancellation Policy

Right of Withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us (CARLITOS handmade GmbH, Deilmisserstr. 4, 31036 EIme Dunsen, Germany,, phone: 004917620652308) by means of a clear statement (e.g., a letter sent by mail or an email) about your decision to cancel this contract. You may use the attached sample withdrawal form, but it is not required.

To meet the cancellation deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the cancellation period expires.

Consequences of Withdrawal

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary to check their quality, characteristics, and functionality.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

– To CARLITOS handmade GmbH, Deilmisserstr. 4, 31036 EIme Dunsen, Germany,

– I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

– Ordered on () / received on () – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for notification on paper) – Date

(*) Delete as appropriate.

Cancellation policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.